Providing your Save Data for PC games

Modified on Thu, 18 Jul 2019 at 06:28 PM

When you are experiencing an issue with one of our titles on Steam/PC, your save files can be valuable for us to identify you issue and provide us information about your system configuration.

To obtain a copy of your save data, 

* Open File Explorer/Windows Explorer

* Open the 'Documents' folder

* Locate the 'My Games' folder and open it

* Right click the folder for the game you are running, such as 'Ashes' for Ashes Cricket, or 'AO Tennis' for AO International Tennis

* Highlight 'Send To' and then select 'Compressed (zipped) folder'

* When creating a support ticket, select the 'Attach a file' option, and select the zip file you created in the previous step and click Open

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