Nintendo Switch Troubleshooting Guide

Modified on Tue, 16 Jul 2019 at 04:15 PM

If you're playing on Nintendo Switch and are encountering errors while playing one of our games, the following steps may assist in troubleshooting your issue.

1) Restart your console:
* Hold the power button in for around 5 seconds 

* From the menu that appears, select 'Power Options'

* Select Restart

2) Ensure you are running the latest version of the game:
* Go to the Switch home screen.
* Highlight the game you're playing and press the + button

* Select "Software Update"

* Select "Via the internet"

3) Ensure your Switch system software is up to date:

* Select "System Settings" on the home screen
* Select "System"
* Select "System Update"

4) Clear your Switch cache:

* Select "System Settings" on the home screen
* Select "System" then "Formatting Options"
* Select "Clear Cache"
* Select the user you'd like to clear the cache for, then follow the on-screen instructions
* Launch the game


If you are still experiencing the issues after trying the steps above, contact support with as much information as you have regarding when the problem occurs. 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article