If you're playing on Nintendo Switch and are encountering errors while playing one of our games, the following steps may assist in troubleshooting your issue.
1) Restart your console:
* Hold the power button in for around 5 seconds
* From the menu that appears, select 'Power Options'
* Select Restart
2) Ensure you are running the latest version of the game:
* Go to the Switch home screen.
* Highlight the game you're playing and press the + button
* Select "Software Update"
* Select "Via the internet"
3) Ensure your Switch system software is up to date:
* Select "System Settings" on the home screen
* Select "System"
* Select "System Update"
4) Clear your Switch cache:
* Select "System Settings" on the home screen
* Select "System" then "Formatting Options"
* Select "Clear Cache"
* Select the user you'd like to clear the cache for, then follow the on-screen instructions
* Launch the game
If you are still experiencing the issues after trying the steps above, contact support with as much information as you have regarding when the problem occurs.
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