Steam Troubleshooting Guide

If you're playing on PC and are encountering errors while playing one of our games, the following steps may assist in troubleshooting your issue.

1) Restart your PC:

* Try restarting your computer from the start menu and see if the problem still occurs the next time you play the game

2) Validate Game Cache:

* Open Steam

* From the Library section, right-click on the game you are having problems with and select Properties from the menu.

* Select the 'Local Files' tab and click the 'Verify integrity of game files' button.    

* Steam will then check your game files, and re-download any that are corrupt or missing

3)Launching the game without save data:

Method 1

* Open File Explorer/Windows Explorer

* Open the 'Documents' folder

* Locate the 'My Games' folder and open it

* Locate the folder for the game you are running, and rename the folder (such as putting an underscore in front of it)

* Launch the game

If you cannot find your game folder in the first location try method 2

Method 2

* Open File Explorer/Windows Explorer

* Open the Users\<Your User>\Saved Games\ Folder

* Locate the folder for the game you are running, and rename the folder (such as putting an underscore in front of it)

* Launch the game

4) Use a different Windows account:

* Follow the guide here to create a new local user account on your PC

* Sign out of your profile and log in with the newly created account

* Launch Steam, and sign in with your existing Steam account

* Launch the game
 

If you are still experiencing the issues after trying the steps above, contact support with as much information as you have regarding when the problem occurs.