If you're playing on PC and are encountering errors while playing one of our games, the following steps may assist in troubleshooting your issue.
1) Restart your PC:
* Try restarting your computer from the start menu and see if the problem still occurs the next time you play the game
2) Validate Game Cache:
* Open Steam
* From the Library section, right-click on the game you are having problems with and select Properties from the menu.
* Select the 'Local Files' tab and click the 'Verify integrity of game files' button.
* Steam will then check your game files, and re-download any that are corrupt or missing
3)Launching the game without save data:
Method 1
* Open File Explorer/Windows Explorer
* Open the 'Documents' folder
* Locate the 'My Games' folder and open it
* Locate the folder for the game you are running, and rename the folder (such as putting an underscore in front of it)
* Launch the game
If you cannot find your game folder in the first location try method 2
Method 2
* Open File Explorer/Windows Explorer
* Open the Users\<Your User>\Saved Games\ Folder
* Locate the folder for the game you are running, and rename the folder (such as putting an underscore in front of it)
* Launch the game
4) Use a different Windows account:
* Follow the guide here to create a new local user account on your PC
* Sign out of your profile and log in with the newly created account
* Launch Steam, and sign in with your existing Steam account
* Launch the game
If you are still experiencing the issues after trying the steps above, contact support with as much information as you have regarding when the problem occurs.