To better assist Big Ant's Support team with your query, you may be asked to fill in your 'Game Version Number'.
Getting that number is a snap! Simply head into the main menu of your game, and navigate over to the "Settings". In there there will be a "Credits" option. Drop in there, and along with the names of all the lovely people that worked on the game, you'll see the version number in the bottom right hand corner.
Including this number within your support request assists us in ensuring that you are running the latest version of the game, with all available updates installed.